Ocean or Air Import / Export
Full Time • Charlotte
Company Overview:
Our client, a global freight forwarder with decades of continued expansion and success, is seeking an Air and Ocean Export Agent to join their dynamic team. This position offers the opportunity to contribute to the company’s ongoing growth and deliver exceptional service in international freight forwarding operations.
Our client, a global freight forwarder with decades of continued expansion and success, is seeking an Air and Ocean Export Agent to join their dynamic team. This position offers the opportunity to contribute to the company’s ongoing growth and deliver exceptional service in international freight forwarding operations.
Job Summary:
The Import/Export Operations Specialist is responsible for managing air and ocean import/export shipments, ensuring compliance with industry regulations, preparing quotes, and providing outstanding customer service. The ideal candidate will possess a positive, enthusiastic attitude with a sense of urgency and a commitment to delivering results.
The Import/Export Operations Specialist is responsible for managing air and ocean import/export shipments, ensuring compliance with industry regulations, preparing quotes, and providing outstanding customer service. The ideal candidate will possess a positive, enthusiastic attitude with a sense of urgency and a commitment to delivering results.
Key Responsibilities:
- Manage daily air and ocean import/export shipments.
- Pre-alert agents and shippers, organize and prepare documentation, and follow up with steamship lines.
- Maintain daily reports for pending shipments and ensure all required documents are received and sent as needed.
- File AES and other required documentation to process export shipments.
- Arrange pick-ups, deliveries, and container loading as required.
- Provide regular customer service updates, including tracking cargo from origin to destination.
- Set up billing and manage payables related to shipments.
- Perform other duties as assigned.
Desired Skills & Expertise:
- In-depth knowledge of freight forwarding, with a focus on air and ocean export operations.
- Proficient in Microsoft Office (Excel, Word, Outlook); experience with CargoWise or similar freight forwarding software is advantageous.
- Commitment to delivering excellent customer service with effective communication and follow-up skills.
- Ability to work effectively in a cross-functional team or independently, with minimal supervision, to achieve results.
- Strong interpersonal skills that foster long-term customer relationships.
- Practical problem-solving and decision-making skills.
- Ability to manage time effectively, prioritize tasks, and work under pressure.
Qualifications:
- 1-3 years of experience in international freight forwarding logistics operations.
- 1-3 years of customer service experience, preferably in the logistics industry.
- Minimum high school diploma or GED.
- Must be legally eligible to work in the U.S. (Visa/sponsorship not available).
Compensation: $50,000.00 - $65,000.00 per year
About Us
Frontall has been helping connect companies with qualified talent since 2011. Specialized in HR Solutions, our purpose is to provide workers with the right tools to achieve professional excellence and, therefore, supply our clients with highly proficient staff.
We have gained a strong presence around South America by providing professional workforce to businesses, managing over 23,000 employees over the years, and also assisting talents to find great career opportunities.
We are constantly expanding our frontiers, which has enabled us to grow on an international level with several service locations in North America and South America.
At Frontall, we invest in training employees to help our clients find skilled personnel ready to serve the company with motivated and thirsty performances.
We offer complete solutions for technical, operational, and administrative areas. Also, job seekers can find great job opportunities as well as training and courses to help them develop their skills and grow professionally.
We are committed to doing our job with efficiency, feasibility, and ethics.
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