Responsibilities:
• Retain customer volume, sales, and profitability through proactive stewardship of the firm’s 
relationships with assigned customers.
• Penetrate and expand relationships and revenue potential with assigned accounts by:
o Selling new or additional products or services to current buyers; and/or
o Finding additional buyers and stakeholders within the existing customer location; 
and/or
o Selling additional customer locations.
• Sell and support the full suite of the firm’s product and service offerings.
• Develop and manage a robust pipeline of new opportunities to help increase the company's
market share in the territory.
• Support and actively participate in all aspects of the sales process and call upon others to 
assist in solution development and proposal delivery, as needed, or as directed by 
management.
• Direct joint customer planning efforts in assigned accounts.
• Proactively manage customer satisfaction and service delivery by anticipating potential 
service problems, monitoring satisfaction, and recommending process and delivery 
improvements.
• Assist other sales team members, when directed, with customers outside the assigned 
account base when required.
• Support and manage assigned customer transition from the Business Development Group 
during customer implementation.
• Design, manage, and deliver Quarterly Business Reviews, in collaboration with other 
internal stakeholders, to assigned customers.
• Ensure all assigned customer’s pricing, RFP responses, and bids are completed and 
delivered accurately and timely.
• Support SOP creation, management, updating and adherence for assigned customers.
• Travel when necessary, within region to branch offices, customer field offices, and assigned 
customers to help accomplish assigned customer objectives.
Accountabilities and Performance Measures
• Achieves assigned sales and revenue budgets.
• Meets assigned expectations for profitability.
• Achieves customer retention and growth targets.
• Maintains high customer satisfaction ratings that meet company standards.
• Completes required training and development objectives within the assigned time frame.

Alignment:
• Reports to the New York City Branch Manager
• Enlists the support of sales specialists, implementation resources, service resources, and 
other sales and management resources as needed
• Works closely with the Customer Service Team members to ensure customer satisfaction 
and problem resolution
• This position has no direct reports
Requirements:
• Minimum 3 years of freight forwarding sales experience